Q&A

＜Placing an order＞

Payment method

PayPal

It is available to pay via PayPal only.
More detail information about PayPal payment here.
https://www.paypal.com/us/webapps/mpp/home

Is the site secure?

Personal banking information is fully protected by PayPal. N-ZYME SHOP doesn’t have access to your credit card information at any time.
More detail information here.
https://www.paypal.com/us/webapps/mpp/pay-online

When will my credit card be charged?

Paypal will charge your credit card or Paypal account as soon as your order has been confirmed.

Shipment

International Shipment is Available
Purchased product will be delivered by EMS, Express Mail Service at your cost. Please kindly find EMS rate schedule and service countries and area.

(EMS Rate Schedule)
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

(EMS services Countries and Areas)
https://www.post.japanpost.jp/int/ems/country/all_en.html

Delivery term

The purchased product will be dispatched within 5 business days from Tokyo, Japan.
Please kindly refer information on approximate days required for EMS delivery.

(Information Delivery days)
https://www.post.japanpost.jp/int/deli_days/ems/tokyo_en.html

Tax and Customs

Billing amount is product price and EMS postage only. According to your country regulations, you may have to pay customs duty and tax.

Return and cancellation policy

In case you would like to return your product, please contact by e-mail within 7days you received.
You suppose to have information of addressee you shall return and must dispatch the product in its original condition within 3 days at your costs.
(*)CONDITION: We can only accept your return if the product is not in use and in the original product condition.
(*)REFUND: Once the product is returned back, you suppose to have refund notice after determined the product meeting the condition. The refund supposed to be credited your account in a few weeks.

 

 

 

＜Postal service ordering and related issues＞

What should I do if I want to know when delivered?

Please kindly use track and trace service.

(EMS Track and Trace Service)
http://www.post.japanpost.jp/index_en.html

If you have any inquiry about your package, please contact us at contact form

Product damage on the delivery

If you have damaged product, please contact by e-mail attached with images of the damaged product within 3 days after received.

How do I contact customer service?

If you have any inquiry, comment or request, please feel free to contact us at contact form